posted on 11/27/2016
posted on 11/17/2016
Receptionists were not professional and too busy to help people adequately. I chose it because I like the price, which was half of what the airport charges.
posted on 11/13/2016
posted on 10/29/2016
The shuttle was right at the front door when I arrived at 4:00 AM and took me to the airport. Upon arriving home, I called for pick up and the shuttle arrived in about 5 minutes. The driver had gotten another call as he was driving to pick me up. He drove around the pick up lane once to see if that person had shown up before taking me back to my car. The service was very efficient and timely. I would use this service again.
posted on 10/19/2016
Driver was on time both going and coming back. No issues, and no extra waiting times.
posted on 10/9/2016
posted on 10/8/2016
Shuttle driver was courteous & helpful.
posted on 9/22/2016
posted on 8/29/2016
We would use this service agsin. Driver of shuttle from airport to our car was underwhelming. Did not attempt to assist with bags & made no effort to speak to us.
posted on 8/26/2016
My return flight was going to be late to arrive at the BHM airport. Ramada Shuttle closes at 11 pm. I called Ramada Inn from my layover at Charlotte to to request that the shuttle driver wait for me to call for a pick-up. The Ramada Inn confirmed that he would wait. The plane landed at 11:04. I called Ramada at 11:15 when my luggage arrived at baggage claim and was told that the driver left at 11 pm. This has happened before. Ramada should make 11:30-12mid the closing time.
posted on 8/23/2016
Upon our return we had a late arrival 11pm and I was concerned whether I should call upon touch down or wait until we claimed our bags. I waited until we claimed our bags to call. Good thing because the shuttle arrived within 5 minutes tops. The driver was super courteous and I would definitely recommend the service.
posted on 8/22/2016
Service at pickup was outstanding!
posted on 8/21/2016
This is the fifth time I have used this location for airport parking. I love the on demand shuttle service. I was late for my flight on a previous trip due to two accidents and road work on the interstate. I was checked in and driven to the airport within a few minutes after arriving at the hotel and was able to make my flight. I will use them again.
posted on 7/31/2016
Day of departure - Shuttle driver was late for work and manager had to drive shuttle. Left about 20 minutes late.
Day of return - Called desk clerk to announce our arrival at airport and received instructions as to where to meet shuttle. As I exited the airport I saw the shuttle leaving. I assumed he would return shortly. However, after a 25 minute wait, I called the desk clerk again. She said she would send him back. After 10-15 min, a young man showed up in a dirty pickup truck. Not happy.
posted on 7/25/2016
I use this lot and service all of the time. It is a great time and money savings..
posted on 7/19/2016
Other than the shuttle service taking 30 minutes to arrive from a hotel that is 0.5 miles away from the airport, everything was fine.
posted on 7/11/2016
posted on 6/24/2016
posted on 6/14/2016
posted on 5/25/2016
We find that the location and service are convenient and much more economical than parking at the airport. Service from the staff has always been very good.
posted on 5/23/2016
Ininitial parking was fine, the ride to the airport was fine. When I got back, my flight got in 10 minutes before the shuttle stopped running, so I called and told them it would be a couple minutes after 11 since I was waiting on my luggage. I got out of the airport at 5 minutes after, no shuttle. So I took a cab.
posted on 5/17/2016
posted on 5/17/2016
We had great service in our arrival at the lot. But when we returned from our trip I called and was told we would have to wait 30 minutes for a shuttle. I paid a taxi $13 to take us to the lot to get out car, as we were late for a meeting. I will never use this service again.
posted on 5/16/2016
Giving a 30 minute ETA from a hotel that less than 5 minutes away is rediculous. Driver did arrive in 7 minutes.
Driver was excellent.
Procedure for person answering phone was not.
Rochelle , C
posted on 5/13/2016