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Custom Valet and Fly

Hours of Operation: Open 24 hrs
Shuttle Info: 24 hrs On demand
Parking Lot Type: Uncovered
Parking Service: Valet
4.56 out of 5 stars   (based on 16 reviews)
(review this lot)

Located 2 mi. from the Boston Logan Airport

Custom Valet and Fly provides Boston travelers with the ultimate experience in off-airport parking. Custom Valet and Fly offers 24/7 black car transportation to and from airport terminals, full car care services for both domestic and foreign cars, pet boarding, a safe, secured, well-lit fenced in lot with a courteous staff to help you with all your needs. You MUST book online in order to take advantage of this internet-only special parking rate. Address and directions will provided on confirmation.

Parking lot ratings based on customer reviews

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Shuttle service
Courteous attendants
Condition of parking lot and shuttle
Parking easy to find
Custom Valet and Fly Reviews
   William, B   posted on 4/27/2015

The best option. Very fast service with friendly driver. Zero hidden fees and fast safe transportation. Car was in perfect condition and ready out front on return. Dan had great communication and was quick to adjust to a delayed return. Fully recommend and will use again.

   Tyler, T   posted on 3/12/2015

The staff were fantastic, friendly and prompt! I received a text message within a minute of landing welcoming us back to Boston and giving us instructions as to where we could expect to find our driver. Staff assisted with our bags, held conversation during the drive and even offered us water for the drive home. We will definitely use this service again!

   Michael, L   posted on 11/8/2014

Employee's were very good picked up promptly. There were no signs to find the location, I was sitting right in front of them when I called trying to find them to leave my car. Should be better signage for location.

   leslie, o   posted on 10/14/2014

I was very impressed with you texting me as soon as I landed with instructions; and with how quickly you were there to pick me up! I also love the fact that you don't drive my vehicle to another lot while I am gone like one of your competitors do. I wall definitely recommend you to my friends and will use you again when I fly out of Boston.

   Joe, M   posted on 9/14/2014

Need a bigger sign at parking lot, was expecting a lot filled with cars not a small building. Other than that the service was excellent.

   Diane, B   posted on 9/8/2014

We were very pleased with the shuttle service.

   John, M   posted on 8/25/2014

very nice folks! Prompt and courteous. We'll park there again when we fly from Boston.

   Donna, B   posted on 6/4/2014

   Rhonda , H   posted on 2/27/2014

Everything was good except for the fact that the man who took us to the airport told us he would definitely pick us up too so we tipped him $20 which was $10 for each way. He did not pick us up. Instead another gentleman did and we told him that the other driver needs to give him half of the tip($10). Otherwise it's not fair to your clients to have to pay a tip three times. Please look into this and make sure the other man gets half of the tip. Thank you.

   Hakan, I   posted on 2/23/2014

   M, B   posted on 2/18/2014

This is a courteous group of people at an off- site parking lot. However, my late return was met with confusion. I waited 40 mins after arrival for a pickup. The attendant was apologetic. I suspect there was miscommunication between the dispatcher and the driver about the time. Suggestion-use text or email to confirm flights with your clients on the morning of their returns. You will then be made aware of any changes/cancelations in flights.

   Linda, M   posted on 2/7/2014

I was not sure I was in the right place when I dropped off my car but I soon found out it was the right place. They assured me my car would be safe and cleaned of all snow and it was waiting for me nice and warm. They sent me a text to contact them when i got to baggage claim and they were waiting for me right where they said. The price was good and I would definitely use the service again. Everyone was very nice especially the drivers.

   David, L   posted on 2/2/2014

On time, fast, reliable, and close to airport! Highly recommend for the value of service. Our car was warmed up and ready to go for us when we got back to the lot from the airport!

   Marguerite, S   posted on 12/31/2013

A great start. I'm sure you'll solve access problems. Staff is very helpful.

   Rita, H   posted on 12/10/2013

The actual location could use some better signage, but all the employees and drivers could not have been nicer. Very satisfied. Good value.

   Victor, Z   posted on 11/21/2013

Identification of pick up limo was difficult. There are so many vehicles coming in for pick up and especially black limos. Putting flashers on would help or use some other identifing method.

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