posted on 11/29/2016
Easy as could be, thank you!
posted on 11/27/2016
posted on 11/27/2016
Definitely will be using when we go on our next trip!
posted on 11/6/2016
posted on 10/19/2016
There is a minor problem that I have to wait about 1/2 hour for the shuttle to come to pick me up at the airport.
posted on 10/4/2016
got to airport plenty early. Excellent
posted on 9/20/2016
I WAS PICKED UP AN HOUR LATE, AFTER GETTING TO DFW AT 11 pm. IT TOOK FOUR CALLS TO TRANSPORT TO GET THE SHUTTLE TO PICK US UP. THE REPRESENTATIVE, AMBER, WAS RUDE, IMPATIENT, AND RUDELY SUGGESTED THAT I TAKE A CAB AND SHE WOULD PAY FOR IT AND GAVE ME FALSE INFO ABOUT ETA TWICE. ONCE ON THE SHUTTLE, SHE RADIOED THE DRIVER AND INFORMED HIM THAT SOMEONE ELSE HAD BEEN TOLD TO DO THE SAME.THE PICK-UPS WERE AT THE SAME LOCATION, DIFFERENT TIMES, & THE DRIVER DID NOT WANT TO MAKE MULTIPLE TRIPS.
posted on 9/19/2016
Yadira , O
posted on 9/18/2016
Very friendly and helpfull staff. Drive to and back airport was convenient. Made my trip less stressful.
posted on 9/16/2016
The ONLY issue I had was the front desk attendant wasn't at the front desk when I arrived. She eventually popped up and I was able to sign in and get my window decal for parking. But after going outside to wait for the shuttle I had another question so I walked back inside and once again, she'd disappeared. This time she never resurfaced. I had to actually call the hotel from my cell phone while standing in front of the hotel, and speak to shuttle services to get my question answered.
posted on 9/14/2016
Had to wait over 30+ min for pick up shuttle! Not happy about it.
posted on 9/12/2016
The only negative comment I can make is that I had to go looking for the attendant when I arrived to park my vehicle.
posted on 9/1/2016
posted on 8/26/2016
posted on 8/18/2016
When I arrived, the bellman at the front door asked my name, went to his computer and found my reservation. Very professional. Shuttle was on time and driver was very helpful. Would park there again!
posted on 8/17/2016
Almost rated the Shuttle service as "Good" because we were waiting to go and were told a particular shuttle was going to take us to the airport, it pulled out without us. Was told it had a pickup at the airport. I do not understand why it could not have taken us when it left. I went ahead and rated the Shuttle service as "Excellent" because we did get to the airport in plenty of time. Will use the service again.
posted on 8/14/2016
Please advice customers that are using your service, if they arrived after or before a certain time that they must go inside to talk to front desk clerk because there is no valet during those hours. Shuttle bus driver very fast friendly and has a sense of urgency Kama which is great. But the bus itself was horrible. Very uncomfortable, very hot, raggedy, so bumpy(needs a new suspension.).
But all in all I would recommend and use you again. I will just be prepared for the shuttle ride.
posted on 8/13/2016
The driver who picks us up had water for us and took us right by my automobile. Then put the luggage in the trunk. I asked directions to Sam Moons and he gave us easy to follow streets and roads. It was wonderful and he needs to know what a wonderful job he did. I was especially glad to learn of your service.
posted on 8/10/2016
I have been using Westin park and ride several times a year for a few years. The last 3 pick ups were horrendous. One hour to an hour and half wait time. Today I called for pick up, stated my location as always BUT today it took one call andthe driver was there under 30 minutes. This is the service that kept me coming back. The last two years were dealt with because of location only. GREAT job welcome back as the Best!
posted on 8/8/2016
This is the second time we've used the park/shuttle service to DFW and we have had excellent service both times. Even though we live on the South side of the airport - the service we receive at the Westin is worth the extra time to park at this hotel on the north side of DFW!!
posted on 8/8/2016
Quick shuttle service on the way to the airport and when we returned. Shuttle was clean and cool (on a day when it was 101 degrees outside.
Driver was courteous and helped with our bags.
I will use this service again.
posted on 8/6/2016
The parking was quick and very convenient
posted on 7/26/2016
the only issue we had was that there were not enough seating for everyone on the shuttle and some people were not happy about that.
posted on 7/25/2016
posted on 7/11/2016
This service helped me save both time and money and made traveling a lot more convenient.