posted on 5/24/2015
posted on 5/12/2015
I arrived after 1am and was stranded for an hour waiting to get picked up. I was assured this service ran this late. Very upsetting and I feel I should get a refund.
posted on 5/6/2015
No problems at all
posted on 4/26/2015
The shuttle was an hour late picking us up to go to the airport and we almost missed our flight. And then when returning, the instructions on where to get on the shuttle were wrong on both the confirmation email and the hotel recording and we ended up having to wait an extra half hour to be picked up because we were in the wrong place until we figured that out on our own. I was extremely disappointed in this service.
posted on 4/26/2015
Had a great experience. The people at the hotel were helpful and so was the driver of the shuttle.
posted on 4/26/2015
The instructions directed me to the wrong pickup area. I traveled with a disabled passenger who has brain lesions from MS. After standing in the rain and cold, the Aloft bus drove right past us. In calling the hotel they said they were triing to "Fix" the incorrect directions. I had had the directions for ten days. The Aloft desk rep simply said we could wait for the next bus at her corrected direction.
Poor management and service!😞
posted on 4/23/2015
Loved my experience, drivers were so personable and I felt very confident using this service and will for every trip onward!
Caroline , D
posted on 4/22/2015
The shuttle driver had a bit of trouble communicating with the hotel staff on their ETA, and followed vehicles WAY too closely en route to and from the airport.
posted on 4/21/2015
This is my fourth or fifth time parking @ Aloft, and the infrequent, disorganized shuttle service has finally gotten to me. Today I stood for 40 minutes in the cold and wind at DIA wailing for a shuttle that finally arrived at terminal late driven by a driver who thought nothing of it. We have the technology to have the driver text passengers when he is at the pickup stop. Why is this not in use?
posted on 4/20/2015
My only trouble (and it's not your fault) was my windshield was cracked when I returned. Other than that, love the service!
posted on 4/2/2015
posted on 3/30/2015
Our flight was delayed and we had to take a taxi back to our car if we did not want to wait two hours for a shuttle. We will probably use another parking service in the future for this reason. Our cheap parking ended up costing us another $40.00. We were told by the shuttle driver that the shuttle ran 24 hours.
posted on 3/29/2015
First time parking here and will definitely use the service again!
posted on 3/28/2015
I read online the shuttles run every 30 minutes for 24 hours, but after waiting for almost 40 minutes with no shuttle coming, I had to call the service desk and that was when the lady now sent a shuttle to come get us, which took another 20 minutes. You should either remove that false ad, or inform customers if they have to call before they can be picked up. And the hotel attendant need to smile a little.......
posted on 3/16/2015
posted on 3/11/2015
Your Email information indicate that pickups were every half hour all the time. On our return, they didn't show up. We waited in the cold for almost an hour. After calling, they arrived and said they have not made runs after 1AM and our email was in error. The attendant said she had notified Global of this fact several times but no change had been made. Waiting outside for almost an hour in 30 degree temp is not my idea of service. Will not use again.
posted on 1/1/2015
Considering the weather a good option for parking. Will use them again.
David , O
posted on 10/24/2014
posted on 10/14/2014
most of the empty parking spaces were in the back of the hote lwhich is understandable. we have no complaints.
posted on 9/12/2014
The park and ride service at the ALoft Denver Airport hotel was an efficient and affordable mode of extended travel. The hotel staff provided quick check-in of the vehicle, and was extremely courteous and detailed during the check-in process. I will definitely use this park and fly option again with future travel.
posted on 9/10/2014
I was very happy with the ALoft hotel. Would stay there again. They answered my calls & never had issues with the frequency. Great people!
posted on 9/8/2014
posted on 9/7/2014
posted on 8/21/2014
Great service. We would use this service again! Prompt, hassle free after long int'l flight!
posted on 8/18/2014