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Holiday Inn Express Hotel & Suites DTW

Hours of Operation: Open 24hrs
Shuttle Info: 24hrs On the Hour
Parking Lot Type: Uncovered
Parking Service: Self
3.89 out of 5 stars   (based on 45 reviews)
(review this lot)

Located 8 mi. from the Detroit Airport

We are located within minutes of Detroit Metropolitan Wayne County Airport (DTW) Our hotel welcomes you to a variety of amenities. Our friendly and charming team will be happy to assist you with your travel needs. We provide FREE shuttle service to and from the airport 24 hours a day. Please arrive 20 minutes prior to the shuttle you plan to ride. Shuttles to the airport depart every hour on the hour (1:00pm, 2:00pm, 3:00pm) and pickup is on demand, just call for a shuttle to come get you. You MUST book online in order to take advantage of this special internet-only parking rate.

Parking lot ratings based on customer reviews

Poor Fair Good Excellent
Shuttle service
Courteous attendants
Condition of parking lot and shuttle
Parking easy to find
Holiday Inn Express Hotel & Suites DTW Reviews
   Darrell, L   posted on 6/18/2014

A good experience for us. Shuttle service was prompt and we appreciated the iced cold water! Thank you.

   George E, F   posted on 4/22/2014

   Norman, L   posted on 3/25/2014

I was so disappointed on my return back to DTW. I called for pick up immediately when we landed, after 1.5 hour wait the shuttle finally showed up. I was in contact with the hotel the whole time, but she could not do anything about it. In the drivers defense it was snowing and the time was 11pm. So I will probably not use this service again although I might because it was quite convenient and fare priced.

   Lisa, T   posted on 3/13/2014

Apparently I did not use your facility. In error I thought I was booking through the Holiday Inn Express on Merriman road and parked at Qwik Park located behind this hotel. When I went into the Holiday Inn Express Lobby as stated on the reservation the girl at the desk didn't even give me the time of day only said go the parking lot behind. I mentioned that the instructions read I was to go into the Lobby but she didn't even look up and answer me. So last night I had to pay $64 so I could go

   Gregg, R   posted on 3/11/2014

   Judy, S   posted on 3/1/2014

   sheila, b   posted on 2/18/2014

I would consider using this hotel& its services again. Thank you

   Robert, R   posted on 2/17/2014

   Cindy, Z   posted on 2/17/2014

Everything went great. Would use them again.

   Sheldon, S   posted on 2/16/2014

   Karl, R   posted on 2/13/2014

   P, M   posted on 2/12/2014

   John, V   posted on 2/10/2014

Apparently the first driver that was supposed to pick us up forgot us. We called again and 20 minutes later someone was there.

   carolyn , v   posted on 2/6/2014

Waited 45 minutes in frigid weather. I will never book again!

   Bernard, P   posted on 2/1/2014

Very good and appreciated

   Nakita, N   posted on 1/31/2014

We were very disappointed with the return service. We waited at the airport for over an hour for the shuttle on our way back. The Holiday Inn Express attendant only answered the phone intermittently. It took us 10 mins to get a hold of her on the first try and then she put us on hold for 15 mins and then blamed us for not telling her we needed a pick up for parking, which we did. She also told us she would call back but never did. The shuttle itself was old, with stained seats and a broken door.

   Carol, C   posted on 1/30/2014

   Linda, W   posted on 1/27/2014

Parking for my trip to the airport was fine. The attendant took my luggage to the shuttle and I arrived in a timely manner. Coming back from the airport to the parking lot wasn't as nice. Just the fact that there was several inches of snow and I tipped the driver, I thought MAYBE he would have put my luggage at my car-about 6 feet from the shuttle. The price is great for long term stays. I'm sure I'll use this facility again and hope for better weather.

   Teresa, G   posted on 1/26/2014

   Tamara, M   posted on 1/22/2014

Shuttle to the airport should be more frequently then on the hour.

   Sheryl, K   posted on 1/20/2014

Our plane did't get in until after midnight, and the driver had already left the airport when I called, but he was kind enough to turn around and come back to get us!! We were so grateful because we still had a 2 hour drive ahead of us!! Thank you so much....we will be using your services next time we fly and would highly recommend your services to others!

   Davidd, V   posted on 1/15/2014

   Chuck, K   posted on 1/13/2014

Only problem was limit to 1 shuttle/hour to airport and shuttle was full; there was another shuttle parked in lot but only 1 driver. I had to take a taxi to airport which added additional $45 to cost. Tried calling ahead as I had 2 hour drive to facility when I learned shuttle was full. Return shuttle experience was excellent--I called when landed and shuttle attendant was looking for me at pickup area. He delivered me directly to my car in back lot.

   mohinder, a   posted on 1/7/2014

no follow up and no customer service.our experience both days is the worst in my travel life. mohinder agarwal 2484333055 h

   Ne, G   posted on 1/1/2014

Shuttle service was good and prompt. Would be nice if the back doors of the hotel - facing the parking lot are accessible. It was snowing and cold and quite a walk from the parking spot to the front hotel lobby.

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