posted on 3/10/2014
The hotel could not find our reservation. The manager was called but we were informed this hotel is no longer affiliated with Global. When we returned we called for the shuttle. We stood outside waiting. When the shittle arrived we placed our luggage behind the van to be loaded. The driver then allowed some US Air flight crews (8 people) to board the van ahead of us. We advised the driver we were there waiting first. This was the worst experience we have ever had with parking.
posted on 1/1/2014
Will continued to use Fairfield Inn & Suites
posted on 12/14/2013
Great service! Friendly and helpful staff, quick and easy connections both ways all for a great price. Will definitely use again.
posted on 12/9/2013
Everything was great! Will use you again.
posted on 12/8/2013
Very nice people. It snowed while we were away and when we got back they had snow scrapers for us and let us wait in side for car to warm up. Loved the service
posted on 12/7/2013
Took shuttle from Indianapolis airport to Fairfield Suites the night of Dec. 3. The tall young woman attendant was extremely helpful with my wife and I (two handicapped seniors). Unfortunately, I did not have tip money and I wish to make sure she receives same from us. How did I get a check directly from us to her?
Stan and Joanne Escott
posted on 12/5/2013
At drop off the experience was very good. I called ahead and found out that shuttles were on the :05 and :35 of every hour. The shuttle was right on time and the driver was very friendly and helpful.
On the return, we expected pickup to be "on demand" as the paperwork said call for pickup. In reality, the shuttle also runs every 30 minutes. Fortunately, our flight crew was at the same hotel we parked. Otherwise we would have had a 30 minute wait for the next shuttle at 10pm. Word of warning.
posted on 12/3/2013
posted on 12/2/2013
The only complaint I had was that usually the shuttle service drops us off at the airport at the airline I'm using. This time, we were dropped off at the same place where we usually are picked up. More walking when it's cold.
posted on 11/28/2013
All went great and I will use again
posted on 11/20/2013
posted on 11/19/2013
The driver very friendly and helped with all my bags. He was considerate and courteous.
posted on 11/7/2013
posted on 11/4/2013
Excellent experience all around. Driver drove me right to vehicle with luggage after flight
posted on 10/17/2013
After calling for a p/u we waited 30 minutes and then called again and they said the driver had been there and left again - we were at the curb waiting and did not see a van. They came back promptly (15 minutes) after the 2nd phone call. Service to the airport had been efficient.
posted on 10/8/2013
posted on 10/5/2013
posted on 9/30/2013
Will definitely leave our car at Fairfield Inn again. It was easy to find and we were fortunate enough to arrive just before the shuttle arrived, and also timed it just right on our return to the airport so had to wait only a minimal amount of time. Service was excellent and I highly recommend them.
posted on 9/29/2013
Couldn't have worked out any better !!!
posted on 9/29/2013
The wait at the airport was almost 45 minutes from the time I called the hotel until pick up. It was satisfactory at departure from the hotel. The shuttle was using picking up and stopping at 3 hotels which also slowed things down. The shuttle was uncomfortably crowded from airport to hotel with every seat taken in the van.
posted on 9/23/2013
posted on 9/17/2013
Excellent service -- just a little pricy compared to other locals. But, very good overall!
posted on 9/14/2013
posted on 9/11/2013
posted on 9/8/2013