posted on 12/7/2014
When we arrived at the parking lot there was nobody to take us. When we called we were told they were closed although we had a reservation. After panic they called the owner who came and took us. He's nice, friendly, generous (gives away food baskets) but he said he'd have our car washed and it wasn't. It took 45 minutes to pick us up at airport after being told 15 - 20 minutes.
posted on 11/3/2014
No attendant, open lot in a bad neighborhood. Also, 15 or 20 minutes from the airport. Had to wait 20 minutes to be picked up from their non secured lot. Also, had to leave my car keys. Will never use this lot again.
posted on 10/25/2014
Too far from airport.(20 min) Scarry neighborhood. Shuttle van rickety. Won't go back
posted on 10/24/2014
Great and fast service. We called our driver once we arrived at airport and he was there in about 5 minutes. Would definitely recommend and use again!
Roderick , H
posted on 10/22/2014
First, the parking lot was not of the best condition. Also, when you arrive, there's no parking lot attendant on site. Second, the neighborhood was a complete ghetto. Finally, I shuttle van was not in great condition and was unmark. Also, there was a n odor of repairs in the van with shaky seats.
With that being said, customer service was great with instructions and polite to me. However, I will not look to use this parking facility again.
posted on 10/20/2014
posted on 10/17/2014
This is not a company that ordinarily does off-airport parking. They are a limousine service with a very small number of open spaces and their lot is in very poor condition, including large, deep holes near some of the spaces. They are located a considerable distance from the airport in a very run-down neighborhood that does not appear safe (although the lot was secure.) The van used to transport customers to and from the airport was in very poor condition.
posted on 10/4/2014
the lot is very non discript, after useing Global Parking and going to hotels , this was a change the parking yard was very bare, just cars and limos,outside was clean and bright
the staff were friendly curtious and profesional
My wait at the airport apone My return was nothing,the shuttle driver was wondeful ,professional with out being stuffy and just a great guy,if I use LAX again I WILL use this provider they rocked!!!!!
posted on 8/8/2014
The drivers were very nice and personable. Did not have to wait long after arriving to the airport to get picked up, even though Mr. Jackson apologized for not getting to us quicker (despite awful LAX terminal traffic). Would definitely use these guys again!
posted on 6/23/2014
posted on 6/18/2014
This is my 2nd time using this lot and at first I was concern because it is further away that others but it is top notch with service. I have been there at 7 am and 3 am and returned at midnight or noon and both times it was perfect. I like giving my business to people that give back to the community and that are small businesses ran by people that care. Jackson Limousine cares about customers and people. I fly a lot and when I can't get a ride to the AP I will be using this company.
posted on 6/14/2014
Your people were quick and efficient, i did not have to wait at the airport long at all for them to pick me up and I got in about 11:30 pm. I drive a Vett and you took good care of my car, thank you & I will use you the next time for sure.
posted on 6/3/2014
Neighborhood is a little rough, but the lot is well secured. Shuttle to the airport was very prompt. The driver got us there quickly, knew a shortcut through the terminal and was as friendly and helpful as could be. May have picked up a door ding, but that could happen anywhere. Overall, it's a good deal.
posted on 5/16/2014
posted on 5/6/2014
good deal for price. washed car for free.
Joseph , S
posted on 2/25/2014
NO ONE EVER CAME TO THE LOT TO PICK ME UP! I HAD TO DRIVE MYSELF TO THE AIRPORT AND PAY AN 4 TIMES THE AMOUNT! THANKS FOR NOTHING!
posted on 2/19/2014
Whenever I first arrived, I didn't see anyone out in the parking lot and it looked a little sketch. Then after a couple of minutes a man came walking out and asked me for my information. He called to confirm and then said that he would give me a ride. Little did I know it was going to be in a limo. He was really nice and offered me a beverage. They also wash the outside of your car while you are away. I will definitely use global airport parking again in the future!
posted on 1/27/2014
The shuttle picking us up at the airport took about 35 min and 2 phone calls. disappointed with this. I know the lot is a little farther from the airport but seemed excessive. The driver said he doesn't usually do the pick ups.
When we checked in they were expecting us and prompt with the check in process and shuttle to the airport was quick.
We have used Jackson parking in the past and did not have any problems. They do a carwash.
We will probably use this lot again in the future.
posted on 1/13/2014
posted on 1/13/2014
posted on 1/12/2014
I made the reservation the night before I was flying on 1/10 then realized it was too far, I called back to cancel but it was only answering services. I left a message. I also called jackson parking and spoke to attendant and cancelled as well. I got an email message that due to comp. reg. that requires 24 hr cancellation I can't get the deposit for $12.99. I got this survey. I didn't even use your service. I honor your reg. so better not charge the whole thing. have to rate to submit. thanks
posted on 1/11/2014
When I arrived at the parking lot, I could not find an attendant. I knocked on the office door and no one answered. The gate was wide open and anyone could have walked in off the street and have access to the cars. I did not have time to wait so I continued to the airport and parked there.
posted on 1/6/2014
very nice! parking lot was a bit hard to find- we missed the entrance the first time as we were confused since the sign said "limousine service". It would also be great of the pick up van had "Jackson Parking" in the window (perhaps on a piece of paper?). Thanks!!
posted on 1/1/2014
Great service! Only suggestion I have is for better signage for entry to the lot. I wasn't sure if I was in the right place at first.
posted on 12/31/2013
Amazing staff, very polite and prompt. Only wish the parking lot was in a better part of town but the lot was gated and our car was safe. Have already re-booked with them!!