Emily , J
posted on 1/9/2016
The employees of the hotel don't know a lot about the global parking reservations, upon arrival and return they thought I was trying to stay at the hotel (which is kind of creepy). The lady behind the front desk was really kind but she couldn't even find the official form for me to fill out. They did not have a shuttle to take us to the airport, they called us a cab, they were over 30 minutes late picking us up from the airport but they did have the actual shuttle. cheap but inconvenient
posted on 12/27/2015
Prompt and courteous driver. However, not sure why the requirement on the website says to get to parking area 2 hours before the flight. I was 1.5 hours early for my flight and that was during Christmas travels.
posted on 12/23/2015
Totally doing it again! :-)
posted on 10/27/2015
the staff there were exceptional. When I returned from my trip, my car would not start. They helped jump me off ( which took someone special to do because I have a hybrid car). He had had a car similar in the past and knew just where he needed to hook up the jumper cables. Thank You SOOOOOOO very much for your assistance!!! (since my return was around 11 p.m.)
posted on 10/14/2015
posted on 8/10/2015
Shuttle broke down...they called and had me found at airport and asked to take cab and was reimbursed. Very impressed
Del , S
posted on 7/27/2015
Do not use Fern Valley parking. When we arrived they had no record of our online booking, this added 20 minutes to the transfer to the airport causing us to miss the flight. When we returned after 24 hours travel (with a 4 and 6 year old in tow) Fern Valleys phone lines were down. Waited for 30 minutes, no shuttle. Caught a $20 taxi to Fern Valley, they knew the lines were down and were terribly sorry. If I could give this place -ve stars I would. Global you should remove this them. Do not use.
posted on 5/27/2015
I had a great experience. My car was safe and everyone was so nice. Everything was handled professionally.
posted on 4/30/2015
Thrilled to find this parking service for SDF! Easy, friendly, inexpensive. Phoned GlobalParking the day before for a fast rez. Less than $24 for 4 days! Note: upon arriving at the FV campus take an immediate R into the hotel registration area to check in. The hotel/parking area is a bit rundown, but the service is top notch. My return flight at 1am, no problem! Just call FV to say you're back. Keep both numbers in your phone for a quick reference. Fern Valley Shuttle is the only way to fly!
posted on 4/5/2015
Outgoing, everything was fine. Upon return, hotel phone line "out-of-service". $25 cab ride to lot found no one. Nine inches of rain in L'ville flooded auto. Auto likely totaled. $220 cab ride home because Saturday night before Easter...every thing was closed.
posted on 3/28/2015
posted on 3/21/2015
posted on 1/26/2015
I was very pleased about how helpful they were getting me to the airport due to a rush on my part while dealing with a major event with many guests at their hotel. I was especially pleased with a girl, whom I don't have a name, but I believe she was pregnant and had blonde hair. (If she wasn't, please leave that part out.)
Overall, I was very pleased and will use them again in the future.
posted on 1/26/2015
Shuttle was not available on my return flight and I had to take a taxi. Fortunately, my taxi fare was reimbursed by the hotel. Car had minor damage to the radio attenae which I will have to pay for.
posted on 1/21/2015
mary , h
posted on 1/7/2015
The hotel was great. It was nice and clean.
posted on 1/6/2015
posted on 1/3/2015
Extremely satisfied. Will use again
posted on 1/3/2015
When we were dropping off the car at the hotel (7 a.m.) the receptionist had no idea about our reservation. She ended up calling a taxi and giving us cash to pay for it.
The service was prompt upon our return.
posted on 1/2/2015
my plane was late, but the shuttle was fast to come get me
posted on 12/28/2014
It wasn't clear which lot was for airport parking. Entrance to airport parking lot doesn't look like a main entrance. I waited nearly 20 at the airport for the shuttle. I most likely won't park here again if the Courtyard Marriott is available, which I previously had a great experience with.
posted on 12/11/2014
Had to wait f0r a ride to the airport because the motel receptionist had to be freed up to be the driver.
Upon return, with no fault on the motel's part it took awhile for my pick up because of an accident on the X-Way Ramp
posted on 12/8/2014
Upon arrival I had to call 3 times over a 40 minute period for the shuttle to pick me up. The attendant at the airport even called. We got the same answer each time "she should be there in 5 or 10 minutes". When she finally got there she said she had just got the call 10 mins. ago. After she thought for a while she stated that she may have been at lunch and missed the call. That is hardly a reason for such a long wait. As of now I will not use your service again.
posted on 12/2/2014
When I returned to Louisville Icalled for the schuttle but no one anserwed I called 4 times let the telephone ring 20-25 times no ansewer bad service Golden Fox
posted on 11/12/2014
When I left on my trip everything was perfect. When I came back there was no one to pick me up. Apparently the driver did not come to work or call in. I was asked to call back in 10 minutes or so and I had to wait for someone to answer the phone. they had absolutely no back up plan. At 11 at night I had to take a cab to the hotel. A woman by herself that late at night this was just not acceptable to me.