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Holiday Inn Express MSY

Hours of Operation: Open 24 hours
Shuttle Info: 5am-1am
Parking Lot Type: Uncovered
Parking Service: Self
4.39 out of 5 stars   (based on 133 reviews)
(review this lot)

Located 1 mi. from the New Orleans Airport

Located 1 mile West of the airport entrance off Airline Dr. on James Dr. We provide safe and affordable airport parking with FREE shuttle service to and from the airport! Our shuttle runs 5:00AM-1:00AM on demand. Reservations must be made online in order to take advantage of this internet-only special parking rate. Address and driving directions will be provided on the confirmation.

Parking lot ratings based on customer reviews

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Shuttle service
Courteous attendants
Condition of parking lot and shuttle
Parking easy to find
Holiday Inn Express MSY Reviews
   rafael , r   posted on 4/10/2014

   Sarah, S   posted on 4/6/2014

I felt good leaving my car, and it is so close to the airport. I will be using this service again.

   Andrea, V   posted on 4/1/2014

It was really convenient for me! Fast shuttle for departure and return, thank you!

   Krishna , J   posted on 3/26/2014

The phones were dead on 03/24/14 at the hotel. I waited at the airport for 45 minutes for the shuttle and not a single shuttle showed up. I finally took a taxi and paid 20$ for the taxi after waiting another 30 min for the taxi. My point is if the phones are dead, at least the shuttle should be coming every 30 minutes to the airport.

   Gary, L   posted on 3/11/2014

Have used before and will use again.

   Hosea, M   posted on 3/9/2014

I call them 6 time to be pick up finally after the seven time

   James, J   posted on 3/7/2014

We had to call 3 times to get picked up

   RICK, O   posted on 2/27/2014

   Joseph, V   posted on 2/19/2014

   thpmas, a   posted on 2/4/2014

Best of all I've been too! Thx, I'll be back.

   melvin, v   posted on 1/14/2014

I returned from my trip several hours later than expected. Even though it was about 11;30PM, the driver showed up about ten minutes after my pick up call. Excellent service.

   Lessie, S   posted on 1/10/2014

I was pleased with the parking experience (first time) at this location. My wait time for the shuttle to the airport was less than 20 minutes. Upon my return, I called once I landed and the shuttle was already there by the time I picked up my bags in baggage claim. I was delayed in my return and communication was handled very well. I would use this location again and recommend it to my friends as well.

   Pamela, M   posted on 1/7/2014

I think this was a good to excellent parking situation. The shuttle to the airport was a little slow coming but the one back from the airport was prompt. I think the lot is a little further down the road than the directions indicate and people should know that the entrance to check in is on the side of the building opposite the main road (I ended up walking all the way around the building trying to find it. All the people were friendly and helpful and the shuttle is going to 24 hours soon

   kim, g   posted on 1/6/2014

   Daisha, K   posted on 1/4/2014

   dianne, g   posted on 1/4/2014

The first time I used Holiday Inn Express it took the driver 30 minutes to get pick me up at the airport.This time it took about 20 minutes. The driver never offers to take my bags and put them in the car for me or take them out. Also drives off and leaves me in dark parking lot by myself when there are no other passengers in the shuttle. I feel the attendants at the AIRPORT hILTON re more professional and courteous. I realize their being directly opposite the airport, they can get there quick.

   Herman, T   posted on 1/3/2014

Had to wait over 30 minutes at the hotel before being taken to the airport. The shuttle driver gave an excuse of being caught in traffic. No problem, since I was extra early for my flight. After arriving back in New Orleans, I called from the Transportation Center and was told the shuttle would arrive in about 10 minutes. I called back in 45 and was told it was on the way. Called another 30 later and was told it was driving up now. About another 20 minutes before it showed. You lost a customer!

   Martina, P   posted on 1/2/2014

Everything was fine, except for pickup from the airport. After calling the hotel for pickup and agreeing on being picked up at the same location as we were dropped off a few days earlier, the shuttle never arrived. We called the hotel again and were told the shuttle driver didn't see us and couldn't wait. After a lengthy discussion it was determined that the shuttle was waiting for us at another location. We walked there and found the shuttle. Written instructions for pickup location are needed

   juan, g   posted on 1/1/2014

Shuttle service was excellent both ways.

   Loretta, C   posted on 12/31/2013

It was so easy parking at the hotel vrs an airport one. I was traveling with my 97 year old Mother in a wheel chair and everything went so well with the checking in, parking, shuttle to airport, and same for return.

   Fayette, A   posted on 12/30/2013

The shuttle pickup was easy and very prompt. I'm sure I will use the service again.

   Joseph, G   posted on 12/29/2013

   alice, m   posted on 12/28/2013

when we landed in New Orleans I called even tho we had not picked up our luggage yet. Lady told me she would send driver in 10 minutes to give us time to retrieve luggage. We walked out to transportation pick up and he was there. excellent service, we will use again.

   John, M   posted on 12/27/2013

   Sharon, N   posted on 12/27/2013

Will do it each time we fly.Was very easy and will recommend to our friends.

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