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Comfort Inn Newport News PHF

Hours of Operation: Open 24 hours
Shuttle Info: 24 hrs
Parking Lot Type: Uncovered
Parking Service: Self
4.42 out of 5 stars   (based on 57 reviews)
(review this lot)

Located 1 mi. from the Newport News Airport

Comfort Inn Newport News Airport is located just off I-64 only 1 mile from the terminal. We provide safe and affordable airport parking with FREE shuttle service to and from the airport! Our shuttle runs 24 hours upon request. Reservations must be made online in order to take advantage of this internet-only special parking rate. Address and driving directions will be provided on the confirmation.

Parking lot ratings based on customer reviews

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Shuttle service
Courteous attendants
Condition of parking lot and shuttle
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Comfort Inn Newport News PHF Reviews
   Edith, L   posted on 5/22/2015

It was a horrible experience!! The hotel had no notice that I was arriving... They had to call a cab for me which the hotel paid for. The hotel was also difficult to find. Once again, upon my return, I called the hotel to make sure that they had me listed. THEY DID NOT!! And again, the hotel had to call a cab to get me to the car. The hotel staff was lovely, however, they had no record of you informing them that I had made and PAID for a resversation!! Will not use you again.

   Todd, M   posted on 5/8/2015

People were on time and friendly. Excellent service and will use in the future. Thank you

   camille, h   posted on 4/15/2015

Shuttle was not working, so it kind of delayed me a bit because I had to wait on a taxi, also when I returned 5 days later it was the same situation. The shuttle van was sitting there in the parking lot. I don't know if there wasn't anyone to drive it or what.

   Janay, Y   posted on 4/5/2015

   Cynthia, S   posted on 3/18/2015

When I got to the hotel they informed me that no one was available to take me in the shuttle, so they had to call me a cab. I had to wait an additional 15 minutes for the cab to get there once they were called. The same thing happened when I got back. I called the hotel & they sent a cab. Granted, I didn't have to pay for the cabs, but it wasn't what I was expecting. It's hard to really rate a shuttle service when I didn't really get to use it.

   J, K   posted on 12/27/2014

Safe, convenient location and great rates. I always leave my vehicle here.

   Mary, M   posted on 12/27/2014

I was very pleased with the service and will use it again

   Donald, L   posted on 12/3/2014

This was not the best experience for off site airport parking.I expected a shuttle bus of some sort,but instead,the Comfort Inn people called a Yellow Cab. We had to wait 20 mins.On our return, we called the Comfort Inn and we were told they would call Yellow Cab and the driver would call us.This whole process took almost 30 mins.Then the cab driver says I will have to pay the $3.00 few he had to pay to get into the airport.I did not pay this and it better not show up on my credit card.

   Ward, P   posted on 11/29/2014

Parking was great but the shuttle was not operation so they called a Yellow Cab. Both Yellow Cab drivers were good but wanted me to pay their $3.00 fee to go to the Airport plus a Cab tip.

   Robert, E   posted on 11/23/2014

   Catherine, L   posted on 10/30/2014

Even though the Shuttle was down, Stephanie sent a Taxi to pick me up from the Airport. It was a great experience and will use the service in the future. thanks P.S. The driver going to the Airport was very helpful.

   Lauren, M   posted on 10/27/2014

The shuttle to the airport was prompt and convenient. However, when we returned to the airport, we phoned the hotel and waited for over 30 minutes after getting our baggage before we took a cab to the hotel to get our car.

   Yafeu, N   posted on 10/18/2014

Excellent resource !

   Doug, H   posted on 10/7/2014

   Tim, F   posted on 10/3/2014

The shuttle was not available on arrival, so the Comfort Inn called and paid for a taxi. It was fine, just took much longer than I expected. On the return, the shuttle was available and very quick and nice. So, if this was just a one-off situation (which I gather it was), it is not a big deal. I would use this service again.

   william, l   posted on 10/2/2014

Excellent period!!!

   Errol, W   posted on 9/29/2014

On the trip to the airport, the hotel's driver had an emergency. So the hotel called a cab at their expense. There was some delay, but it all worked out just fine. Pickup was very smooth with courteous driver recommending a good place to eat late at night. Car was where I left it and in the condition I left it. This is my second time using the service.

   Mike, K   posted on 9/15/2014

Great and polite service from the reception, to drop-off, to pick-up.

   charlotte, l   posted on 9/13/2014

   Swanniqua, S   posted on 9/8/2014

   Jeff, D   posted on 9/5/2014

The people at comfort inn where so nice. I missed my flight on Thursday and Stephanie the front desk mngr. felt bad for me so told me to come back on Friday and have breakfast on us. Great place to park, half the price than parking at the airport.

   V, S   posted on 8/31/2014

   james, g   posted on 8/27/2014

   Rebecca, Y   posted on 8/20/2014

   Sam, W   posted on 8/20/2014

The shuttle driver was so nice and courteous. Very pleased! Will use them again

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