posted on 10/28/2016
So easy. Definitely will use again. Shuttle driver took me to my car and helped with luggage.
posted on 10/25/2016
posted on 10/23/2016
Very easy to use, timely response, good conversation and great assist with luggage!
posted on 10/23/2016
On both legs of the shuttle the drivers were very pleasant and helpful. Extremely courteous and conversational. The wait was acceptable and the cause for the slight delay fully understandable by me. My vehicle remained safe and undamaged in the lot of the hotel despite my length of trip. I am extremely pleased with this service and will use it in the future. Thank you for a fine experience.
posted on 10/20/2016
posted on 9/17/2016
posted on 9/7/2016
posted on 7/12/2016
Our return flight was delayed by several hours until well after midnight and even though the website said 24 hour service my wife and I were a bit worried about the service at that hour. However, the driver was prompt, cheerful, and a great end to our trip. We were very pleased.
posted on 7/5/2016
Would certainly use again, staff in hotel, and shuttle were extremely kind and helpful. The best we have ever encountered. Keep up the great work.
posted on 6/23/2016
Great experience. Would use them again if I had to fly out of Newport News.
posted on 6/21/2016
Wonderful experience....couldn't have been any better.... thanks
posted on 6/2/2016
Jeromy , L
posted on 2/16/2016
The front desk was very helpful and courteous. And the driver was ontime and helpful
posted on 1/18/2016
I had a most pleasant experience with your shuttle service. The agent at the font desk helped me address a banking issue and gave me directions to resolve it. The drivers were courteous, knew their destinations and were on time. I returned on a snowy evening and the coach was nice and warm. I wish the rest of my trip had gone as well as this part.
posted on 1/4/2016
First time using service and I will use again & highly recommend your service.
Diane , M
posted on 12/31/2015
posted on 12/28/2015
Good experience. Convenient, reasonably priced and courteous service. Will use this service again.
posted on 11/29/2015
Have used the Hilton Garden PHF many times and have always had Great service!
posted on 10/25/2015
I called for a pick upon arrival. No one answered and the call redirected to the housekeeping dept which was closed. I tried again and rec'd the after hours call service. After being placed on hold for 5 mins, I'm told a shuttle will not be available for at least 30 mins or more since it was on another pick up elsewhere. I decided to take a taxi within 2 mins and took another 5 mins to reach the hotel 2 miles down the road only to find the shuttled parked in front of the hotel without attendant.
posted on 10/20/2015
Hilton Garden staff was very nice. Shuttle both was was quick and easy. I'll park there again
posted on 7/4/2015
William , G
posted on 7/3/2015
Have used several times and everything has been great
William , G
posted on 5/24/2015
Great service and I will use it again!
Bonnie P, N
posted on 1/3/2015
the hotel was easy to find, the people courteous, even though the shuttle was not scheduled to leave for another 20 minutes, the front desk clerk asked the driver to take me early. It is a wonderful alternative to airport parking with its expense and inconvieniece. With the shuttle I was picked up and dropped off right where I needed to be. I am recommending it to all my friends. Thank you, Bonnie
posted on 5/30/2013
We. Got there and couldn't find anyone to let us into the hotel. We ended up having to go back to the airport and park! Not happy with this experience at all.