posted on 1/3/2017
The services would be greatly improved if someone was there to give instructions to people coming back to pick up their vehicles.
posted on 1/3/2017
Have used this lot several times when flying out of Reagan National. The lot is convenient and shuttle drivers are prompt and courteous.
posted on 12/29/2016
It was difficult to get out of the garage. No attendant. There were no instructions - only for overnight guests and for hourly. I went to the hotel reception desk and was told to go to the exit gate and press the "attendant" button. No one came. Eventually someone from the valet parking area came to the car (by now blocked by another car behind us). He then had to go back to the hotel and get a key to unlock the gate. I suggest you include instructions specific to the hotel.
posted on 12/27/2016
The signage could be improves as it wasn't that easy to figure out the location of the garage entrance. Also, there could have been clearer instructions on how to get out of the garage. There is an unattended automatic gate; we have to press a button for an attendant to come and review the receipt. There was no way to know this without going 2 floors up to the lobby to ask at the desk. We'll know for next time, but was a run-around for a first-timer.
posted on 12/12/2016
Did not use shuttle services as our flight arrived late and the shuttle had already stopped running.
posted on 12/7/2016
posted on 11/27/2016
posted on 11/13/2016
posted on 11/7/2016
The check out of the parking has no attendant so it's confusing thinking you are expected to pay again. You have to hit the attendant button for someone to come and check your paperwork to let you out so print your payment receipt and have it with you. Check in involves just taking the ticket as you drive in, you do not need to check in with an attendant inside.
Vivian , R
posted on 10/26/2016
posted on 10/25/2016
It was hard to find the parking garage at this hotel. I had to ask someone twice. Unlike other hotels that I've parked at, GlobalAirportParking didn't work the same at this hotel. There were no clear instructions on what to do. At this hotel, you park, travel, then on return you have to push a button to get out of the garage and wait for a parking attendant and show him your receipt to come let you out. This was not good as I held up other people trying to exit while waiting on him.
posted on 9/8/2016
They changed to the process for dropping off vehicle. You used to give your key to the valet and they would park the car and retrieve it. Now you park it yourself, which is okay, but when you retrieve your vehicle and attempt to exit the underground garage, you have to go to the exit gate and use the intercom to call an attendant to exit. They don't pick up the intercom/phone so you are left there honking the horn for someone to finally arrive to let you out and the line of cars behind you...
posted on 8/17/2016
posted on 8/15/2016
Great service for flying in/out of DCA. Attendants are aware of the parking service and very helpful!
posted on 7/18/2016
As always, this process make flying out of Reagan Airport easy and worry free. Need to start a rewards program for us who use this parking process.
posted on 7/13/2016
Excellent facility. We will consider on our next trip!
posted on 7/12/2016
posted on 7/11/2016
The staff was not helpful nor pleasant. I am a Hilton Diamond member and was surprised that the parking lot staff were not helpful. It was difficult to find where to park and then when I left, I was simply told press the assistance button. I had to wait for someone to come view my documentation. In the meantime there was a line of people waiting to get out - just not right...
posted on 7/9/2016
R. Harry, B
posted on 6/20/2016
Driver prompt , courteous and helpful. Parking was easy and ample. For the Washington mess, the location was convenient a easily located and spaces were ample.
posted on 6/10/2016
posted on 11/17/2015
Only had to wait a couple of minutes for the shuttle at both ends of the trip. The parking attendant was very prompt and helpful. In addition to fast service and loading our bags in the car he provided excellent directions to get us back on the highway and on our way home. Global parking is a great value and Doubletree in Arlington, VA provides great service as part of the Global parking network. This was our second time parking there and we will definitely use them again.
posted on 10/29/2015
The van driver, when I arrived at the hotel, left the hotel 10 minutes late, and because of his poor organization of the bags in the cargo compartment, dropped many of the bags in the back of the van onto the ground. The return trip was much better, but the valet at the stand was not at all courteous, and seemed to act as if I was more a burden than a customer. I will be choosing a different hotel to park at from now on.
posted on 7/31/2015
Great parking and shuttles to and from airport every 15 minutes. No hassles, everyone was very helpful.
posted on 7/30/2015
Very convenient for DCA