posted on 9/8/2016
They changed to the process for dropping off vehicle. You used to give your key to the valet and they would park the car and retrieve it. Now you park it yourself, which is okay, but when you retrieve your vehicle and attempt to exit the underground garage, you have to go to the exit gate and use the intercom to call an attendant to exit. They don't pick up the intercom/phone so you are left there honking the horn for someone to finally arrive to let you out and the line of cars behind you...
posted on 8/17/2016
posted on 8/15/2016
Great service for flying in/out of DCA. Attendants are aware of the parking service and very helpful!
posted on 7/18/2016
As always, this process make flying out of Reagan Airport easy and worry free. Need to start a rewards program for us who use this parking process.
posted on 7/13/2016
Excellent facility. We will consider on our next trip!
posted on 7/12/2016
posted on 7/11/2016
The staff was not helpful nor pleasant. I am a Hilton Diamond member and was surprised that the parking lot staff were not helpful. It was difficult to find where to park and then when I left, I was simply told press the assistance button. I had to wait for someone to come view my documentation. In the meantime there was a line of people waiting to get out - just not right...
posted on 7/9/2016
R. Harry, B
posted on 6/20/2016
Driver prompt , courteous and helpful. Parking was easy and ample. For the Washington mess, the location was convenient a easily located and spaces were ample.
posted on 6/10/2016
posted on 11/17/2015
Only had to wait a couple of minutes for the shuttle at both ends of the trip. The parking attendant was very prompt and helpful. In addition to fast service and loading our bags in the car he provided excellent directions to get us back on the highway and on our way home. Global parking is a great value and Doubletree in Arlington, VA provides great service as part of the Global parking network. This was our second time parking there and we will definitely use them again.
posted on 10/29/2015
The van driver, when I arrived at the hotel, left the hotel 10 minutes late, and because of his poor organization of the bags in the cargo compartment, dropped many of the bags in the back of the van onto the ground. The return trip was much better, but the valet at the stand was not at all courteous, and seemed to act as if I was more a burden than a customer. I will be choosing a different hotel to park at from now on.
posted on 7/31/2015
Great parking and shuttles to and from airport every 15 minutes. No hassles, everyone was very helpful.
posted on 7/30/2015
Very convenient for DCA
posted on 6/27/2015
The staff at the DCA Doubletree are the best!
I will come back here again. Thank you for the great service and affordable parking.
posted on 6/6/2015
Parking lot attendant not remotely attentive
posted on 5/14/2015
This was my first time to utilize your service. Overall it was good. Since it was my first visit "checking in" my car was slightly confusing and took a while. In your instructions you said to do a normal check-in but after going to the front desk I was sent back to the parking area and all my transaction was handled by the parking garage and valet service people.
posted on 5/4/2015
posted on 4/18/2015
Terrible service and directions on paperwork. Valet attendant was no where to be found and there was no one in the lobby when I arrived(went up broken escalator with suit case and backpack). I had to park my own car even though the directions told me to check in at Valet. The delay caused me to have to take a taxi to the airport. I will never use the double tree service again. Feel free to reimburse me the $10 I paid for the taxi!
posted on 4/15/2015
I will recommended to anyone.
posted on 4/14/2015
I wish all third-party parking vendors would get together and create one process at each venue and display said process on signage. At some locations you deal with the hotel staff, at other locations the hotel staff direct you to the bellman who directs you to the parking person who has to be reminder third-party parking is possible. Plus it is usually unknown by the driver what happens with any tickets pulled when parking (take it with me? get validated where?). I budget 30min. for leaving lot
posted on 4/7/2015
Worst parking experience ever!! I arrived at the hotel to find a very small garage and every space was filled! I drove around for 25 minutes, missed the shuttle and was stressed about making my flight. I left the car in a drive aisle because there were no open spaces. So much for having a Reservation! This hotel had no business taking reservations when they were that crowded. Very disappointed with my global airport reservations experience!
posted on 4/1/2015
posted on 12/20/2014
Nobody was at the gate when coming out. For this location everything goes through the valet, save your trip going upstairs.
posted on 12/15/2014