posted on 2/27/2017
Darryl and Joy were very friendly, prompt van drivers and made the shuttle with luggage very easy. I stopped short of an "Excellent" rating for the parking lot condition because when I arrived at the parking lot, there was a group of deadbeats smoking pot on top of a random campershell in the lot. This was very strange. Other than that, my car was in good condition when I returned from my 7 day trip. I will be using this hotel parking service again.
posted on 2/6/2017
posted on 2/1/2017
The shuttle driver was very courteous. My car battery died and he
assisted me with a car jump and got me on my way. I was very grateful as it was after 9pm at night and I had a long way to go to
posted on 12/28/2016
Very positive experience all around.
posted on 11/5/2016
posted on 10/24/2016
posted on 1/9/2015
posted on 1/2/2015
Every thing was excellent. Both drivers were helpful, prompt, and courteous!
posted on 11/29/2014
posted on 11/24/2014
Everything was perfect, we will do this again
posted on 11/5/2014
posted on 11/2/2014
The shuttle attendant parked a ways from the pick up area and never acknowledged us, the airport baggage attendant loaded the van for us and was great, the attendant finally opened the van doors for us to get in and got in the drivers seat, she was on her cell phone the whole time speaking to someone about her baby sitter problems, I had to interrupt and tell her where to drop us off. she seemed frustrated to have to move our luggage out of the van for us. Very unprofessional. Food on the seats.
posted on 9/23/2014
posted on 9/16/2014
The driver was prompt and courteous.
Earl , S
posted on 9/14/2014
Upon arriving at the Airport, we called for the shuttle and it was there in about 10 minutes. Great service! Keep it up!
posted on 8/21/2014
always park at best western when flying out of Richmond. Great People and Great service
posted on 7/17/2014
posted on 6/4/2014
posted on 6/2/2014
Going to the airport was very efficient and prompt. However, we had to wait outside the airport on our return trip for over half and hour; and we had called when our luggage started coming in. We finally called again and were told the driver was on his way.
posted on 5/21/2014
Very happy experience! I will park here from now on.
posted on 5/19/2014
very courteous, helpful, convenient, prompt. will use again.
posted on 5/17/2014
The service was great! Our battery died while we were gone and the hotel shuttle driver gave us a jump start so we could get going. This was above and beyond his duty.
posted on 4/23/2014
Great as always!
posted on 4/22/2014
Very good experience ,i will do it again .and recommend it to friends
posted on 4/4/2014
I would definitely use this serves again. Individuals were helpful, polite, and took pride in their jobs. Thank you Best Western!