posted on 8/17/2015
From the time I called to request a shuttle until its arrival was 25-30 minutes.
posted on 8/7/2015
La Quinta Inn is an easy place to park. There is always enough room and the shuttle service is prompt. There wasn't a shuttle driver available upon my arrival so the desk clerk had a taxi there within five minutes.
posted on 7/8/2015
The staff was extremely helpful and friendly. I was more than pleased with the service. I especially liked the fact that they drove safely and carefully. No jack rabbit starts or tailgating. That is important to me. They work for La Quinta and you can tell they have pride in what they do.
posted on 6/28/2015
Very fast both ways and driver was very professional and friendly.
posted on 1/12/2015
Car drop-off took 15 minutes (trainee clerk). On return, phone hold was 5 min & then it took over 30 min for the shuttle to pick me up, which isn’t great when you have to wait outdoors at SJC on a Winter night, especially when you see other hotels doing multiple pick-ups while you wait for La Quinta’s van. The shuttle drivers are friendly. / Note: in these reviews, 3* = “ok”, 4* = “good”, 5* = “excellent”. The 1-point jump from 3 to 4 is tiny, from 4 to 5 is huge. Not a linear star system, eh?
posted on 12/29/2014
This is a 5 star service. The La Quinta was easy to find, easy parking and the attendant immediately took me to the airport. When I returned it was about a 10 minute wait for the shuttle and the attendant put my suitcase into the trunk of my car.
posted on 12/8/2014
posted on 10/1/2014
The attendants were super friendly and professional. The only problem I had was having to wait 25 minutes to be picked up at the airport. While waiting I saw 5 large busses taking people to the long term parking at the airport. I think I will go with them next time and save myself 25 minutes.
Again, the attendant were top-notch!
posted on 1/16/2014
Thank you for your cooperation. My trip was extended because I was hospitalized and didn't get back within the time of the original reservation.
posted on 12/2/2013
Had a good experience, when I got there the shuttle was out of service for the night so they called and paid for cab that was there before I was done parking my car.
On the pickup there were people waiting for other places that had been waiting over 30 minutes, I got picked up in about 15 minutes and the other people were still waiting.
Friendly staff, too!