posted on 10/26/2016
very good service; second time at this location; would go again.
posted on 10/18/2016
WE KEEP REUSING THIS PROVIDER SINCE WE ARE SATISFIED WITH THE SERVICE PROVIDED BY THIS BUSINESS.
posted on 10/13/2016
We use this hotel each time when we fly (2-3x per year). I am very happy with the service.
posted on 10/6/2016
the driver was late for drop off and pick up. he was always on his cell phone while driving
I would NOT recommend this place to anyone.
posted on 9/23/2016
Hotel to airport shuttle timing excellent.Return shuttle poor as took 1 hour to get even though had been told would come when called. First attendant friendly and helpful. Pick-up attendant just did the minimum. Nice looking hotel. Did not stay overnight. Front desk personnel very helpful
Qi , Y
posted on 9/14/2016
We are very disappointed and frustrated.
Upon returning to YYZ from Europe, we called the shuttle service 4 times without getting any answer.
The phone line was NOT engaged. Our calls were simply not answered.
Because we still had a long drive back to the USA, we had to get a cab back to the hotel. This cost us $21.
I complained to the receptionist at the hotel, but did not get a satisfactory explanation
posted on 9/10/2016
posted on 9/8/2016
posted on 9/6/2016
posted on 8/31/2016
posted on 8/23/2016
posted on 8/22/2016
Very happy with the service provided.
I used Pearson Hotel on the last trip in 2014 as well.
I will definitely use it again on my next trip.
posted on 8/18/2016
posted on 8/13/2016
a lot of parking space.
posted on 8/11/2016
When arriving at the shuttle we had to wait an extra hour while the driver took care of the hotel customer. Our flight was leaving in 1h 30min and the driver did not care one bit. We later to decided to take the taxi but was than given a drive to the air port. When arriving back from the trip, the driver repeatedly rudely said we were 10 min late. Horrible customer service. Definitely do not recommend this service.
posted on 8/9/2016
posted on 8/2/2016
Had to wait over an hour for return shuttle from airport to hotel
posted on 7/24/2016
posted on 7/24/2016
posted on 7/23/2016
Shirlyn , J
posted on 7/15/2016
My overall experience was good. A little hiccup at the beginning (lady at the front desk had not a clue & had to get another guy to help me). The hotel was easy to find, and is very very close to the airport. Driver was couple minutes late but he was so friendly that I forgot to be annoyed. Our return flight was 1am, called when we got our bags, as instructed, stopped for tea at timmies, walked to the post & our shuttle pulled up. I would definitely use again.
posted on 7/13/2016
Returned from an overnight flight. Called from the shuttle bus pick up location and were told they would be there in 30 minutes. Called back in 50 minutes and were told they forgot to tell the driver were were there! He was apologetic when he arrived 15 minutes later. Over an hour wait for shuttle pick up from a location that is only 5 minutes away is unacceptable. This coupled with the fact that the desk clerk would not accept our printed reservation when we arrived...I will park elsewhere.
posted on 7/12/2016
Great service even in early hours of the morning
posted on 7/11/2016
I have used your service over past few years and the pick up service is getting worse. Yesterday I called when we were outside our designated area for pick up and the person said he was at airport a few minutes had to call back 3 times and got same response he is there picking up other waited for 55 minutes for pick up only for driver to say he just started work! By the time I got to my car it was one hour and 15 minutes!! My flight was only two hours!!! Not sure if I will use again for 68$
posted on 7/10/2016
The clerk at the hotel was extremely rude. You advise that the shuttle leaves every 30 minutes however the clerk said this was wrong and we had to wait to get shuttled to the airport - he said it leaves once an hour. We waited over 45 minutes for the shuttle to pick us up from the airport to return to our cars - there was 11 of us in our group! We called twice for the pick-up. Although we had some issues - we will use this service again.