posted on 3/26/2017
The only issue we had was with the return. Our flight was over an hour late so we were anxious to get home and called ahead. The driver arrived, and pulled out in seconds, do we missed the ride and had to wait for him to turn around.
posted on 2/28/2017
The neighborhood seemed a little sketchy when we arrived at 4am, but a week later my car was just as I had left it. The shuttle took a little longer to pick us up from the airport than we would have liked, but the driver was very courteous and drove safely. Overall a very smooth and easy experience.
posted on 1/11/2017
The trip to the airport was great, but when we returned, We waited at the airport for almost an hour and call at least 5 times, for a ride back, the driver opened the back door without saying a work to us and made us load our own suitcases. (we aren't above moving our own baggage, but that is not the industry standard) The van sounded like it was going to blow up the whole way back.I will NEVER use this facility again - even if it were free. I only give one star because zero isn't an option
posted on 12/31/2016
No real issues. Would definitely use again.
posted on 12/11/2016
A little apprehensive especially when I was given a paper of when I left and when I would return which I didn't like that I had to put on the dash. Not very secure parking since anyone could potentially walk in but a week later my car was fine. Driver was very nice, in fact had the same driver there and back, very nice guy. Easy procedure when I arrived and retured.
posted on 12/6/2016
Easy and much less expensive than other parking near Newark airport. Would park there again !
posted on 11/22/2016
posted on 10/3/2016
Be ready to wait an hour to be picked up. They drop you off and pick you at P4 not the terminals so you need extra time to take the Air train to get to your terminal.
Irina , S
posted on 9/21/2016
I would never buy parking from that hotel chain.
posted on 9/9/2016
Overall very satisfied. BUT When we left for our trip we had only carry on but open returning we had five checked in large boxes. I called the hotel to ask if the shuttle driver could pass by terminal A and get us instead of making me struggle with two carts worth of baggage. They refused, I even offered to pay the driver $20. And the stupidity is that the shuttle has to pass right in frot of Terminal A to get to P4 parking, so I had to struggle for 20 minutes to get to P4
posted on 9/6/2016
They said for me to call an transportation would come as soon as i called.when I landed I called they said it would be 20 minutes before the van came. So that's 20 minutes For the van leaves the hotel and 15 minutes to drive to the airport.that sucks had A tight schedule . As they say get what you pay for I will never use them again
posted on 9/4/2016
on the day we parked (aug26 around 5:30-6pm) everything was good. the front desk person (a boy) was very patient and kind and the shuttle driver too. but on our trip back, we waited for the shuttle for an hour. the front desk lady was rude. hung up the phone on me when i called her the second time to ask about the shuttle. this was sept4,2016 around 12pm.
William , M
posted on 8/23/2016
Add I'm filling this review been waiting for two hours at the p4 shuttle I'm traveling whit kids horrible service will never park here again
posted on 8/16/2016
They say you get what you pay for and that is the case here. The guy behind the counter was fine. The guy that took us to the airport opened the back door & ours, put our bagage in. He drove good, talked to us and was a pleasant person overall. Now the guy that picked us up just sat in the van, we had to load our bagage. The front passenger seat was layed all the way back making it hard to get in. He had his music blasting and didn't say a word and drove fast and wild. There was a dent on my car
posted on 8/15/2016
Horrible customer service dropping off and picking up my vehicle, no explanation of the process, waited over 40mins for airport shuttle pick up. Driver was very unfriendly and played loud music at 5AM. Will not be returning or recommending to anyone. Very poor service.
posted on 8/3/2016
Had to call 2 times for the shuttle. Waited almost 1 hour.
posted on 8/1/2016
posted on 7/27/2016
Getting from baggage claim to where you catch the shuttle bus - it really helps to ask questions to navigate eveythig.
posted on 7/22/2016
Amara , B
posted on 7/15/2016
On my arrival, I called the hotel and the attendant told me the shuttle would arrive in 15-20 minutes (I waited for 35 minutes before I called to hotel. The hotel attendant (different from the first call) was extremely rude to me. He told me the shuttle was already outside of P4. I told him I was out front and the shuttle wasn't there. He told me "ma'am the shuttle is coming so just wait." Then he hung up the phone abruptly
posted on 7/6/2016
I would definitely NOT recommend this parking lot! when I got back, my bumper was scratched and scraped. It was not like that before I left it. When I asked what happened nobody had any answers and I was told to call the manager. It was July 4 and I was told the manager was off that day so I called the following day and for several days after. I called about 10 times I left messages, the manager never called me back. I know I left the car at my risk but it is very upsetting & unprofessional!!
posted on 6/8/2016
This hotel is in a shady location, but everything went well. The people running the parking aspect of the operation didn't know how it worked, I'm hoping that means this is new for them and they are working out the kinks. I had to call 3 times over the course of an hour to get a shuttle back to the lot from the airport, I didn't like that.
posted on 5/12/2016
posted on 3/28/2016
Good service and punctual with pick up and drop off to and from the airport. 10/10 would use again
posted on 3/1/2016
When we arrived at Newark airport for shuttle pickup, I was given This number to call: (973) 375-4102. No one answered when I called. So I had to use uber to get a ride back to the parking lot.