posted on 1/12/2017
posted on 7/28/2016
I had to waite over forty-five minutes before a suttle was available to take me to the airport. I had to wait forty minutes at the airport for a ride back to the lot.
posted on 6/30/2016
We used the lot to park our car while we used a rental. We did jot use the shuttle service to the airport.
posted on 6/24/2016
I would use this service again for sure. Drop off and pick up was easy. Way better and cheaper than long term parking at the airport.
posted on 8/1/2015
Gold Star to the employee working evening 7/30/15.Very courteous and went above and beyond. Sorry I did not get his name but he is from UCity
posted on 7/2/2015
Never again. On the way to the airport driver picked up a friend. Upon return, it took 90 minutes for shuttle. Third call was not answered(recorded message on several attempts). However switching to diffevent cell phone resulted in immediate answer from desk worker (caller ID??) Each time we called, different excuse. Driver claimed traffic which was nowhere to be seen on the drive to our car. Rate was good but NOT worth it.
posted on 4/30/2015
Mark , B
posted on 4/17/2015
I will never use this service again. I waited over half an hour for a shuttle both going too and from the airport. The comfort inn told me you do not pay them anything at all so they don't care
posted on 4/5/2015
posted on 3/30/2015
This location was almost 7 miles from the airport. Not truly airport parking. I dreive past the airport to get there and then had to drive back. While I realize it may be convenient for those who live in the area, I was disappointed in the location and lack of security .
posted on 3/27/2015
Very disappointed with service from front desk at hotel and was then let down by the shuttle being late. I will be sure not to use this service again and share my experience with my friends and family. Overall extremely dissatisfied.
posted on 1/20/2015
Thank you. Very nice driver...very helpful. Finding your lot was a bit difficult, and it is quite a ways farther from the airport than I'm used to, but the experience itself was very positive. Your driver is a very nice man who made a tedious day of travel much nicer for me. He even told me where I could get coffee to help me avoid getting sleepy on my drive back home. I appreciate that.
posted on 12/30/2014
When picking me up, i wish I had to wait about 10 minutes instead of ~25 min. But, overall very satisfied with the service.
posted on 10/26/2014
posted on 10/22/2014
On the day that I left, the clerk at Comfort Inn informed me that the shuttle only ran on the hour. I argued that their advertisement on the web did not state that. So, they agreed to give me a ride to the airport. On my return trip, I called them and they refused to pick me up. They said their shuttle service shut down at 11 PM. Again I argued their advertisement said nothing about shutting down early. I had to get a cab to take me to my car which cost me $27.00. I'll never park there again
posted on 10/21/2014
Service was ok, but they need more than just one unit. Had to wait at airport for pickup at least 30 minutes or more.
Paul , H
posted on 10/13/2014
Thank you for your service.
Nancy , D
posted on 10/11/2014
They were 1/2 late in our departure. We called when we were ready for pick up. They said 20 minutes. 40 mins later, I called and Justin told me they had a call from guests at a restaurant after our call, so they picked them up first. It is now 50 mins and we r still waiting.
TERRIBLY CUSTOMER SERVICE
posted on 9/12/2014
We called when we landed as instructed then waited an hour for pickup. No shuttle. We called back and they told us to take a cab.
posted on 9/2/2014
Robert , K
posted on 8/21/2014
Took two calls to get shuttle
posted on 8/14/2014
The drivers were professional and very nice.
I was well taken care of!
posted on 8/11/2014
Terrible location. Took 1 hr to get to the airport after arriving at the hotel because the van wasn't ready even though I called two hours in advance like they requested. Same situation coming back, but I was waiting at the airport. Will not use this hotel again.
posted on 7/24/2014
The shuttle came 40 minutes late after I called the front desk 3 times.
posted on 7/23/2014